If you have a problem with your order, we will work with you to find a solution or you can return the product for a full-refund so long as it has not been opened. We cannot accepted opened products back as we cannot guarantee traceability / contamination which is required by chemical batching law. Some products cannot be returned as they are made to order but this does not apply if a product is damaged or defective.
If you need to return an item, please withyour order number and details about why you would like to return any items you have ordered. We will respond quickly with instructions for how to return items from your order.
At this time we are unable to provide return postage labels however orders shipped by DPD can be collected for free and returned to us if they need to be. For all other orders you will be responsible for returning the item(s) to us. Upon receipt of the item(s) a full or partial refund will be issued in addition to a full refund of the return postage.
When returning items please ensure that any liquids or powders are correctly sealed and all items are adequately packaged, use the same package they were sent in if you can. If a product arrived to you damaged and leaking you may not be required to return the item. In this instance please contact us with a photo of the damage so we can try to prevent it from happening again and we will send a replacement.
Shipping is provided by our partner F-JAS limited, who have accounts with Royal Mail, DPD and DHL to provide Standard, tracked and express shipping services to the UK, Europe and the rest of the world. Standard 2-3 day UK shipping under 5kg is sent by Royal Mail, orders over 5kg or of high value will be sent by DPD. Next day shipping on available products may be DPD or Royal Mail, please contact us if you have a preference. International shipping of small items will be sent by Royal Mail who will choose their own courier to complete the delivery in your country. Medium to large items will be sent by DPD who have their own European network. Express international delivery and shipping outside of Europe is provided by DHL express.